Pumpki is a masked being that resembles a goat. No one knows why he wears a mask but it's always on and no one has seen what's underneath. Asking about his true face is generally a bad idea. It's also unknown whether he really does have ears or if they're just big tufts of fur. Whatever they are, they're very soft and sometimes Pumpki lets people touch them. This usually only happens when he's in a very good mood though

More info can be found here: https://toyhou.se/5217062.pumpki-persona-