Ha ha ha ha ha I absolutely would not click on it.

People don't fundamentally understand that CSRs like myself lie, and we lie a lot. It comes naturally to you when your job requires you to do it. When we say "lie" we don't mean giving out objectively false information, or falsely advertising a product. Our job is first and foremost to make you happy and secondly to solve your problems, and to do that, sometimes truths and facts WILL get in the way.

The same day I spoke to another lady who was open and receptive to critiques, and so I give her 150% and told her what's working and what's not. She appreciated the hell out of my time. I spent an hour on the phone with her and it felt like 5 minutes. I told her to fix up everything and call back later this week, after new years, and we'll go over it again. That made her happy. No lies required. She will be calling and I will look forward to it. And that's the truth.

On the other hand, the vast majority of customers wants to be validated. Like people on social media, they are not looking for facts, or the truth. They want to be praised and they want to be told that their ideas are good. They want their likes and retweets. They don't give a damn about your opinion. They don't want to hear it.

Customer service is a simple, logical job; but it is by no means easy. You need to be able to tell whether this person is coming for help, or if they want a pat on the back. And sometimes, to give them that pat, you have to lie. If you don't lie, that's an escalation.

You might say "Oh but Grimmy, lying is wrong and bad. You're a bad person for doing it!"

That's cute.

I don't tell kids that Santa isn't real either. And guess what? CSR is just adults doing the same thing to other adults.