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Please read, a note about refunds.
10 months ago
General
Please understand that refunds are not guaranteed at this time. I am currently in debt and actively working to pay it off. My top priority right now is financial stability, and I am doing everything I can to manage my workload and commitments.
🔸 Refund Policy Reminder
As stated in my Terms of Service (ToS), I operate under a “no refunds unless absolutely necessary” policy. By commissioning me, you have agreed to these terms. Refunds will only be considered in extreme or unavoidable circumstances, and even then, they are not immediate.
TOS is here:
https://wiltedboa.straw.page/
That said, I want to make a few key points clear:
1. Refunds Take Time
I am not a fast-paced artist, and in order to issue any refunds, I need to take on new commissions to generate the necessary funds. That means refunding requires me to take on additional work—often equal to or more than what I already owe.
2. Currency Conversions Are Not My Responsibility
If you paid in a currency other than USD, I am not responsible for fluctuations in exchange rates over time. You will be refunded the exact amount I received in USD—not the equivalent in your current currency.
For example:
You paid $180 USD, which was €173 at the time (in January).
Due to current exchange rates, €173 now equals $208 USD.
With PayPal fees, that refund would cost me $219 USD—nearly $40 more than I received.
That is not sustainable for me. You will be refunded the original USD amount paid—no more, no less.
I hope this clears things up. If I were in a better financial position, I’d be more flexible, but at this time, I must enforce these boundaries for the sake of my stability.
Thank you for your understanding and patience.
🔸 Refund Policy Reminder
As stated in my Terms of Service (ToS), I operate under a “no refunds unless absolutely necessary” policy. By commissioning me, you have agreed to these terms. Refunds will only be considered in extreme or unavoidable circumstances, and even then, they are not immediate.
TOS is here:
https://wiltedboa.straw.page/
That said, I want to make a few key points clear:
1. Refunds Take Time
I am not a fast-paced artist, and in order to issue any refunds, I need to take on new commissions to generate the necessary funds. That means refunding requires me to take on additional work—often equal to or more than what I already owe.
2. Currency Conversions Are Not My Responsibility
If you paid in a currency other than USD, I am not responsible for fluctuations in exchange rates over time. You will be refunded the exact amount I received in USD—not the equivalent in your current currency.
For example:
You paid $180 USD, which was €173 at the time (in January).
Due to current exchange rates, €173 now equals $208 USD.
With PayPal fees, that refund would cost me $219 USD—nearly $40 more than I received.
That is not sustainable for me. You will be refunded the original USD amount paid—no more, no less.
I hope this clears things up. If I were in a better financial position, I’d be more flexible, but at this time, I must enforce these boundaries for the sake of my stability.
Thank you for your understanding and patience.
